Shipping policy

Shipping Policy

We are committed to delivering your order as quickly and safely as possible. Below you’ll find all the information related to shipping methods, delivery times, and costs.

Order Processing

All orders are processed within 24–48 business hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Destinations & Delivery Times

Spain

  • Delivery time: 2–3 business days after dispatch

European Union

  • Delivery time: 5–7 business days after dispatch

United States & Rest of the World

  • Delivery time: 7–14 business days after dispatch

  • Delivery times may vary depending on customs clearance and local postal services.

Please note that delivery times are estimates and may be affected by factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and order value.
Any applicable shipping promotions or free shipping thresholds will be clearly displayed during checkout.

Customs, Duties & Taxes

For orders shipped outside the European Union, including the United States, customs duties, import taxes, or additional fees may apply. These charges are determined by local authorities and are the responsibility of the customer.

We recommend checking with your local customs office for more information before placing an order.

Digital Products & Gift Cards

Gift Cards and other digital products are delivered electronically by email and do not require physical shipping.
No shipping fees apply to digital purchases.

Incorrect Address or Failed Delivery

Please ensure that your shipping address is complete and accurate. We cannot be held responsible for delays or lost packages due to incorrect or incomplete address information provided by the customer.

If a package is returned to us due to a failed delivery, additional shipping costs may apply to resend the order.

Contact Us

If you have any questions about shipping or delivery, please contact us at: andreinamermaid@gmail.com